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FAQ


Frequently Asked Questions
  1. Where are your pickups made?
    Our pickups are made in Commerce City, Colorado USA. We are located just outside Denver in the front range of the Rocky Mountains. All pickups are made in our shop to order.

  2. How long does the average order take?
    The average order - 1 set of pickups - takes approximately 2-4 weeks. The turnaround time depends on the volume we are experiencing. We try to get every order out as expeditiously as possible. Each pickup is handmade to order and treated like a custom pickup for quality and the best tone possible.

  3. Do you offer builder or dealer discounts?
    Yes! And, the volume required to become an authorized Planet Tone dealer or builder isn't as high as you might think. Nor, do you need to be a large builder to qualify. Send us an email or call today. 

  4. Do you offer artist endorsements?
    Yes! If you are interested in an artist endorsement, check out our artist page. Scroll to the bottom and email us the requested artist/band information at the bottom of the page. 

  5. Do you make custom pickups?
    Yes! We can wind pickups to custom specs and often use different colors. Have something in mind? Give us a shout! Send us an email or call today.

  6. Why are your pickups so affordable compared to the competition?
    For several reasons. First, we buy the same wire and components our competitors use in volume and pass the savings on to you. Second, we don't charge high rates for our labor which keeps our pickup prices significantly lower. Third, we eliminate the costly extra fancy packaging that will mostly likely see the garbage. Last, simply put - great tone does not have to be expensive. 

  7. Are pickups easy to install?
    Yes, they can be and the results make it more than worth it. Especially, if you have soldered before. If you haven't soldered, there are plenty of helpful YouTube videos available. The key is to be patient and take your time. If you don't want to solder, there a plenty of experienced techs at your local guitar shop just waiting to help you out. 

  8. What is your humbucker color code assignment?
    Black is hot
    Green/Bare is ground
    Red/White solder together and tape off or use for coil tapping

  9. Can I cancel my order? Get a refund or exchange?
    Simply put the answer is no. All pickups are custom made to order. We will exchange your pickup if it is DOA. Simply send back the defective pickup with your order receipts and we will gladly exchange it. In the event you insist on cancelling, there is a 20% cancellation fee for materials and production time leading up to your order.